Remote Customer Care Specialist (Healthcare)

Elevance Health; Denver (CO); Remote; USD 24,000 - 37,000; Full time

Job summary

Elevance Health in Colorado is seeking a Customer Care Representative I to handle insurance-related inquiries, help with eligibility and claims, and maintain strong customer relations. The role supports both virtual and in-person training sessions, with a structured Monday–Friday schedule (8:00 AM–4:30 PM MST) and potential overtime based on business needs.

You will work under supervision, using computer systems to track inquiries, document outcomes, and coordinate with cross-functional teams to

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Must pass the appropriate pre-employment test battery.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyses problems and provides information/solutions.
• Documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.

Skills

Healthcare experience

Call center experience

Bilingual

Communication skills

Problem-solving skills

Education

HS diploma or equivalent

Job description

Elevance Health in Colorado is seeking a Customer Care Representative I to handle insurance-related inquiries, help with eligibility and claims, and maintain strong customer relations. The role supports both virtual and in-person training sessions, with a structured Monday–Friday schedule (8:00 AM–4:30 PM MST) and potential overtime based on business needs.

You will work under supervision, using computer systems to track inquiries, document outcomes, and coordinate with cross-functional teams to