Healthcare Customer Care Associate (Evening Shift)

nebraskamed; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount (35%)

Career advancement opportunities with…

Job summary

Nebraska Medicine is seeking a customer service professional for the second shift. You will provide high-quality service to patients, families, clinicians, and the public, handling inquiries and coordinating information through department tools.

The role requires strong communication, confidentiality, and the ability to work under pressure, with opportunities for tuition support and career advancement within the network.

Qualifications

• Minimum of two years of customer service experience.
• High school education or equivalent required.

Responsibilities

• Provide the highest quality of customer service for patients, families, physicians, employees, and the general public who contact the Clinical Enterprise.
• Utilize department-specific computer tools and databases to accurately record and communicate with internal and external customers.

Skills

Customer service

Multi-line phone systems

Typing 35 wpm

Communication skills

Confidentiality

Teamwork

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Microsoft Word

Job description

Nebraska Medicine is seeking a customer service professional for the second shift. You will provide high-quality service to patients, families, clinicians, and the public, handling inquiries and coordinating information through department tools.

The role requires strong communication, confidentiality, and the ability to work under pressure, with opportunities for tuition support and career advancement within the network.