Customer Service Associate - Full Time - Second Shift

nebraskamed; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount (35%)

Career advancement opportunities with…

Job summary

Nebraska Medicine is seeking a customer service professional for the second shift. You will provide high-quality service to patients, families, clinicians, and the public, handling inquiries and coordinating information through department tools.

The role requires strong communication, confidentiality, and the ability to work under pressure, with opportunities for tuition support and career advancement within the network.

Qualifications

• Minimum of two years of customer service experience.
• High school education or equivalent required.

Responsibilities

• Provide the highest quality of customer service for patients, families, physicians, employees, and the general public who contact the Clinical Enterprise.
• Utilize department-specific computer tools and databases to accurately record and communicate with internal and external customers.

Skills

Customer service

Multi-line phone systems

Typing 35 wpm

Communication skills

Confidentiality

Teamwork

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Microsoft Word

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

Second Shift (United States of America)

Shift Details

36 hrs/wk

2 pm - 10:30 0pm w/every other weekend

Shift Details

Any details pertaining to the schedule, shift, hours, holidays, weekends,etc

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Provide the highest quality of customer service for patients and their families, physicians, employees, and general public who contact the Clinical Enterprise. Utilize department specific computer tools and database to accurately record and communicate to our internal and external customers.

Required Qualifications:

• Minimum of two years customer service experience to include working with multi-line telephone systems required.
• High school education or equivalent required.
• Ability to type 35 words per minute required with 95% accuracy required.
• Ability to demonstrate customer relations skills and the ability to work under pressure while making sound decisions required.
• Demonstrate written and oral communication skills and the ability to problem-solve is required.
• Ability to maintain confidentiality is required.
• Must possess the ability to work independently and contribute to a team environment required.

Preferred Qualifications:

• Customer service experience in the healthcare environment preferred.
• Associate's degree in business, communications, marketing, or related field preferred.
• Proficient in Microsoft Word preferred.
• Bilingual, Spanish as a first/second language preferred.
• Knowledge of medical terminology preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.