Sr Patient Access Associate - Weekend Overnights - Emergency Department

Nebraska Medicine; Omaha (NE); On-site; USD 25,000 - 30,000; Part time

Job summary

Nebraska Medicine's Emergency Services in Omaha seeks a Sr Patient Access Associate for weekend overnights. You will greet patients, set up accounts, verify insurance, and guide patients through the registration and admission process.

Coverage is required across shifts, with face-to-face and bedside contact in a fast-paced ED environment. The role emphasizes accuracy, customer service, and collaboration with the care team.

Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with attention to detail required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program.

Responsibilities

• Greet patients and customers in a professional, timely, and efficient manner.
• Create and verify accounts accurately to optimize cash flow for the organization.
• Schedule confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting of payments, and patient wayfinding/escorting.
• Position coverage required 24/7 with needs in various areas including the emergency department.
• Face-to-face and bedside patient contact is required.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Team collaboration

Typing

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Shift: Third Shift (United States of America)

Sr Patient Access Associate - Weekend Overnights - Emergency Department

Friday: 10:00 PM - 6:30 AM

Saturday: 6:00 PM - 6:30 AM

Schedule:

• Part-Time (20 hours/week)
• Friday: 10:00 PM - 6:30 AM
• Saturday: 6:00 PM - 6:30 AM
• Benefits Eligible
• Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM
• Training is required, non-negotiable, and must be completed before transitioning to the regular schedule.

Location:

Emergency Services at Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine!

Duties:

Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications:

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications:

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of "Serious Medicine, Extraordinary Care" to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.