Sr Patient Access Associate - Second Shift - Emergency Department

Nebraska Medicine; Omaha (NE); On-site; USD 22,000 - 30,000; Part time

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate to greet patients, verify insurance, and secure accurate registrations that optimize cash flow. You will support scheduling, pre-registration, and payments while providing bedside interaction in a high-volume environment.

The role requires at least two years of customer service, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Minimum two years customer service experience.
• High school education or equivalent.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities.
• Strong written and verbal communication skills.
• Strong communication and organizational skills with detail-oriented work.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment.
• Ability to type 35 wpm with 95% accuracy.
• Basic Life Support (BLS) certification within six months of hire or transfer date.

Responsibilities

• Greet and assist patients and customers in a professional, timely, and efficient manner and create accounts accurately to optimize cash flow.
• Handle scheduling confirmations, pre-registration/pre-admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
• Provide coverage across departments, including the emergency department, as needed, with face-to-face and bedside interaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Typing 35 wpm

Proactive/self-directed

Team collaboration

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Position Highlights:

• Work in high-volume, fast-paced, time-sensitive environments
• Interact with patients face-to-face and at bedside
• Accurately handle sensitive financial and insurance information in real time
• Maintain professionalism in stressful or emotionally charged situations
• Float and cross-train across departments as needed

Schedule:

• Part-Time (32 hours/week)
• Friday, Saturday, Sunday and Monday 2pm to 10:30pm
• Benefits Eligible Training Schedule:
• Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM

Location:

Emergency Services at Nebraska Medical Center | Nebraska Medicine Omaha, NE

Before You Apply - REQUIRED

To be considered for this role, you must complete the following: 1. Carefully review the schedule and training requirements. We have other schedules (both part and full-time) available, and you can find these options in different job postings on our careers site. Please apply for the role/s that best fit your schedule preferences. 2. Submit a resume that includes your full work history, including all customer service experience. 3. Watch informational videos.

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support

• Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties:

Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications:

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications:

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek [e-mail] Nebraska Medicine is an Equal Opportunity Employer.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.