Customer Service Senior Associate - Patient Financial Services

Nebraska Medicine; Omaha (NE); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Nebraska Medicine is hiring a Customer Service Senior Associate in Omaha. You will resolve patient concerns, assist with billing inquiries, and collaborate with patients, guarantors, and third-party payers to ensure smooth service.

Successful candidates demonstrate strong communication, problem-solving, and data entry skills, with proficiency in Microsoft Office and payer applications. Training and growth opportunities are provided.

Qualifications

• High school education or equivalent required.
• 3 years of higher education in business, healthcare, or related field, or equivalent experience.
• Ability to interact with customers by phone and in person.
• Knowledge of patient billing processes and ability to research and solve problems.
• Analytical, organizational, team, project management, and self-direction skills required.
• Excellent verbal and written communication and ability to work with diverse customers.
• Knowledge of Microsoft Office, Excel, databases, and payer applications.

Responsibilities

• Provide prompt and accurate customer relations in a fast-paced setting.
• Maintain excellent communications with customers and resolve patient concerns.
• Handle clinically or financially related inquiries with professionalism.
• Act as patient advocate and coordinate between departments and external agencies to build loyalty.

Skills

Verbal communication

Written communication

Customer interaction

Analytical thinking

Organizational skills

Project management

Self-direction

Education

High school diploma

3 years college coursework

Associate's degree (preferred)

Tools

Microsoft Office

Microsoft Excel

Databases

Payer applications

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:
First Shift (United States of America)

Customer Service Senior Associate

You’ll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.

Work Schedule Details:

• - Monday-Friday
• - Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm
• - ECCP location in the
• Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska.
• - Potential to work from home after 6 months of training is completed.
• - Ability to type a minimum of 40 words per minute with 95% accuracy required.

Why Work at Nebraska Medicine?

• - Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• - Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• - Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• - Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Duties: Customer Service Senior Associate

Responsible for prompt and accurate customer relations in a fast-paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

Required Qualifications: Customer Service Senior Associate

• - High school education or equivalent required.
• - Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.
• - Ability to interact with customers over the telephone and face to face required.
• - Knowledge of patient billing process required. Ability to research and problem solve required.
• - Analytical, organizational, team, project management, and self-directing skills required.
• - Excellent verbal and written communication skills and ability to work with diverse customer base required.
• - Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
• - Ability to type a minimum of 40 words per minute with 95% accuracy required.

Preferred Qualifications: Customer Service Senior Associate

• - Associate's degree in business administration or related field preferred.
• - Knowledge of collection laws, liens, and bankruptcies preferred.
• - Membership in hospital or professional revenue cycle organization preferred.
• - Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.
• - Highly developed knowledge of hospital and/or professional revenue cycle processes required.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.