Healthcare CSR Specialist: Patient Support

Cascade Premier; Buffalo (NY); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cascade Premier is seeking a Customer Service Representative to join our Buffalo, NY team. This full-time role handles inquiries, resolves issues, schedules, bills, and verifies insurance, contributing to high-quality patient care.

You will work with a healthcare-focused team in a collaborative, technology-enabled environment that values open communication and continuous improvement. A competitive benefits package includes health insurance, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in a healthcare or related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Handle incoming calls and emails from clients, providing timely and accurate information.
• Resolve customer issues and complaints in a professional and friendly manner.
• Assist in the development and implementation of customer service strategies.
• Maintain accurate records of customer interactions and responses.
• Collaborate with the team to improve customer satisfaction and loyalty.

Education

High school diploma or equivalent

Job description

Cascade Premier is seeking a Customer Service Representative to join our Buffalo, NY team. This full-time role handles inquiries, resolves issues, schedules, bills, and verifies insurance, contributing to high-quality patient care.

You will work with a healthcare-focused team in a collaborative, technology-enabled environment that values open communication and continuous improvement. A competitive benefits package includes health insurance, retirement plans, and paid time off.