Customer Service Representative

Cascade Premier; Buffalo (NY); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cascade Premier is seeking a Customer Service Representative to join our Buffalo, NY team. This full-time role handles inquiries, resolves issues, schedules, bills, and verifies insurance, contributing to high-quality patient care.

You will work with a healthcare-focused team in a collaborative, technology-enabled environment that values open communication and continuous improvement. A competitive benefits package includes health insurance, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in a healthcare or related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Handle incoming calls and emails from clients, providing timely and accurate information.
• Resolve customer issues and complaints in a professional and friendly manner.
• Assist in the development and implementation of customer service strategies.
• Maintain accurate records of customer interactions and responses.
• Collaborate with the team to improve customer satisfaction and loyalty.

Education

High school diploma or equivalent

Job description

Cascade Premier seeks a Customer Service Representative to join our team in Buffalo, NY. This full-time role offers a salary range of $45,000 to $62,910. The position is open until November 22, 2026.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and provide exceptional service. You will also assist with scheduling, billing, and insurance verification processes.

You will collaborate with our dedicated healthcare team in Buffalo, NY, contributing to a workplace that prioritizes exceptional service to our clients. The team consists of professionals from various healthcare disciplines, including doctors, nurses, and support staff, all working together to deliver high-quality care. The environment is supportive and encourages open communication, ensuring that everyone's input is valued. The workplace is equipped with modern facilities and technology, enhancing the efficiency and effectiveness of the services provided. The team's commitment to excellence is evident in their continuous efforts to improve patient outcomes and overall satisfaction.

The salary range for this role is $45,000 to $62,910. We offer a benefits package that includes health insurance, retirement plans, and paid time off.

To be successful in this role, you should have excellent communication skills and a strong customer service background. Experience in the healthcare industry is a plus, but not required.

Interested candidates are encouraged to submit their applications online through the official website. The application process is straightforward and user-friendly, ensuring a smooth experience for all applicants. Applications are accepted until November 22, 2026, providing ample time for candidates to complete and submit their materials. Prospective candidates are advised to visit the website for detailed instructions, frequently asked questions, and any updates regarding the application process. The website also offers resources such as job descriptions, company information, and contact details for further assistance. By submitting their application online, candidates can expect a prompt and efficient review process, with decisions typically made within a reasonable timeframe. It is important for applicants to ensure that all required documents are included in their submission to avoid any delays. Candidates are reminded to review the application guidelines thoroughly before proceeding with their submission.

• Handle incoming calls and emails from clients, providing timely and accurate information
• Resolve customer issues and complaints in a professional and friendly manner
• Assist in the development and implementation of customer service strategies
• Maintain accurate records of customer interactions and responses
• Collaborate with the team to improve customer satisfaction and loyalty
• High school diploma or equivalent
• Previous customer service experience in a healthcare or related field is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and meet tight deadlines