Patient Billing & Relations Specialist

Health System Services; City of Niagara Falls (NY); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401K with company contribution

Generous PTO and holidays

Short Term Disability (optional)

Job summary

Health System Services is seeking a Customer Relations Associate in Niagara Falls, NY. You will handle incoming calls, assist with billing questions, process payments, and maintain accurate account records in a fast-paced healthcare setting.

The role emphasizes empathy, professionalism, and strong communication as you educate patients and support the team with administrative tasks. This full-time clerical position offers competitive hourly pay and benefits.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Prior experience in medical reimbursement or medical office customer service preferred.
• Strong organizational and time management skills; ability to follow tasks through to completion.
• Professional, friendly, customer-focused demeanor; excellent verbal and written communication.

Responsibilities

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings with supervisors.
• Assist with other duties as needed to support our mission and values.

Skills

Communication

Organization

Time management

Customer service

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Health System Services is seeking a Customer Relations Associate in Niagara Falls, NY. You will handle incoming calls, assist with billing questions, process payments, and maintain accurate account records in a fast-paced healthcare setting.

The role emphasizes empathy, professionalism, and strong communication as you educate patients and support the team with administrative tasks. This full-time clerical position offers competitive hourly pay and benefits.