Healthcare CSR Specialist - Patient-Focused Support

gobravvo; Columbia (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training and professional development

Advancement opportunities

Supportive team environment

Job summary

gobravvo is seeking a Customer Service Representative (CSR) in Columbia, SC to deliver accurate information on member healthcare benefits and account details. This full-time role involves handling inquiries via phone, email, and chat with a focus on confidentiality and high-quality service.

You will research and resolve issues, explain policies clearly, update member data across systems, and strive to exceed quality and productivity benchmarks while growing your healthcare knowledge and customer

Qualifications

• Experience in customer service, call center, healthcare, insurance, or related fields preferred.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and organizational abilities.
• Comfortable operating computers and navigating multiple systems simultaneously.
• Keen attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information with professionalism.
• Demonstrated ability to remain composed and helpful in challenging situations.
• Effective collaboration in a fast-paced, team-oriented environment.

Responsibilities

• Respond to member questions and provide assistance via phone, email, and other communication platforms.
• Assist members with inquiries about healthcare benefits, coverage options, and available services.
• Research and resolve customer concerns, offering timely and accurate solutions.
• Clearly explain healthcare policies, procedures, and benefits to members.
• Access and update member information using multiple computer systems.
• Document customer interactions and account updates with precision and clarity.
• Identify issues that require further assistance and escalate them appropriately.
• Maintain strict confidentiality when handling sensitive member information.
• Meet established quality, productivity, and customer service benchmarks.
• Provide patient, empathetic, and professional service at all times.

Skills

Customer service

Communication skills

Active listening

Problem solving

Attention to detail

Confidentiality

Multitasking

Team collaboration

Adaptability

Empathy

Tools

CRM systems

Email

Chat platforms

Job description

gobravvo is seeking a Customer Service Representative (CSR) in Columbia, SC to deliver accurate information on member healthcare benefits and account details. This full-time role involves handling inquiries via phone, email, and chat with a focus on confidentiality and high-quality service.

You will research and resolve issues, explain policies clearly, update member data across systems, and strive to exceed quality and productivity benchmarks while growing your healthcare knowledge and customer