Healthcare CSR - Evening Support & Patient Care

MasVida Health Care Solutions; Aledo (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

MasVida Health Care Solutions is seeking a Customer Service Representative to be the frontline point of contact for healthcare facilities, patients and internal teams. You will manage inbound/outbound communications, handle orders, and ensure timely, accurate responses in a HIPAA-compliant environment.

The role emphasizes accurate data entry, strong communication, and collaboration with logistics, operations, and sales to support patient care and service quality.

Qualifications

• 1-2 years of experience in a customer service role; healthcare or logistics background a plus
• Strong communication skills and professional phone etiquette
• Ability to multitask, stay organized, and prioritize in a fast-paced environment
• Proficient in basic computer applications and order entry systems
• Detail-oriented with a focus on accuracy and service quality
• Calm and empathetic when handling customer concerns or complaints
• Team-oriented and willing to support others to meet departmental goals

Responsibilities

• Answer incoming calls, emails, and messages from customers, accurately documenting all interactions
• Process orders, pickups, and service requests in the system in accordance with company SOPs and service level expectations
• Resolve basic service issues independently; escalate complex issues to the Customer Service Lead or Manager as needed
• Coordinate with logistics, operations, and sales teams to ensure timely delivery and issue resolution
• Verify account details, patient information, and product needs to ensure order accuracy and compliance
• Maintain a working knowledge of company products, delivery timelines, and service policies
• Assist in post-service follow-ups, satisfaction checks, or missing documentation outreach
• Adhere to HIPAA and all applicable healthcare service regulations
• Participate in department training and team meetings
• Contribute to a positive, respectful, and service-focused team culture

Skills

Customer service

Communication skills

Multitasking

Organization

Computer basics

Attention to detail

Empathy

Teamwork

Tools

Order entry systems

Job description

MasVida Health Care Solutions is seeking a Customer Service Representative to be the frontline point of contact for healthcare facilities, patients and internal teams. You will manage inbound/outbound communications, handle orders, and ensure timely, accurate responses in a HIPAA-compliant environment.

The role emphasizes accurate data entry, strong communication, and collaboration with logistics, operations, and sales to support patient care and service quality.