Patient Experience Specialist - Brain Health Center

State of South Carolina; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of South Carolina is seeking a Patient Experience Specialist for the Brain Health Center in Columbia, SC. You will greet patients, assist with wayfinding, and handle incoming calls to ensure a welcoming, efficient visit for all individuals.

Ideal candidates demonstrate strong customer service, professionalism, and the ability to manage high-volume interactions while upholding compliance policies in a healthcare environment.

Qualifications

• Knowledge/Skills/Abilities including interpersonal and communication.
• Ability to multitask and manage high call volumes in a fast-paced environment.

Responsibilities

• Greet patients, families and visitors and assist with wayfinding.
• Manage incoming telephone communications and triage inquiries.
• Provide high-volume, courteous service in a healthcare setting.

Skills

Interpersonal skills

Customer service

Multitasking

Professional demeanor

Phone etiquette

Confidentiality

Organizational skills

Tools

Phone systems

Scheduling software

Microsoft Office

Job description

The University of South Carolina is seeking a Patient Experience Specialist for the Brain Health Center in Columbia, SC. You will greet patients, assist with wayfinding, and handle incoming calls to ensure a welcoming, efficient visit for all individuals.

Ideal candidates demonstrate strong customer service, professionalism, and the ability to manage high-volume interactions while upholding compliance policies in a healthcare environment.