Healthcare Customer Advocate II — High-Volume Support

Us Tech Solutions; Columbia (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

US Tech Solutions in Columbia, SC is seeking a Customer Service Advocate II to handle a high volume of inquiries, research issues, resolve complaints, and provide accurate and timely support in a fast-paced call center.

The ideal candidate has at least 1 year in customer service, healthcare or insurance experience preferred, strong communication, and the ability to navigate multiple systems. Shift coverage 8:00 AM–8:00 PM, onsite, with potential contract-to-hire.

Qualifications

• Minimum of 1 year of customer service, call center, or claims processing experience.
• Healthcare or insurance customer service experience is preferred.
• Experience handling high call volumes is an advantage.
• Candidates must be comfortable working in a phone-based customer service environment.

Responsibilities

• Handle high-volume inbound customer service calls and respond to customer inquiries professionally and accurately.
• Research and resolve routine and non-routine customer issues.
• Document customer interactions, inquiries, complaints, and resolutions accurately.
• Process adjustments and conduct research as needed to resolve customer concerns.
• Coordinate with other departments to resolve complex issues.
• Follow up on complaints and elevate unresolved matters when necessary.
• Maintain productivity, quality, accuracy, and timeliness standards.
• Identify recurring customer issues and recommend process improvements.
• Handle confidential and sensitive information appropriately.
• Assist with training and cross-training team members when needed.

Skills

Verbal and written communication

Customer service

Problem solving

Research abilities

Organization

Microsoft Office / Office suite

Education

High School Diploma or equivalent

Tools

Microsoft Office

Spreadsheets

Databases

Job description

US Tech Solutions in Columbia, SC is seeking a Customer Service Advocate II to handle a high volume of inquiries, research issues, resolve complaints, and provide accurate and timely support in a fast-paced call center.

The ideal candidate has at least 1 year in customer service, healthcare or insurance experience preferred, strong communication, and the ability to navigate multiple systems. Shift coverage 8:00 AM–8:00 PM, onsite, with potential contract-to-hire.