Customer Service Advocate I

Palmetto GBA, LLC; Columbia (SC); Presencial; USD 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans (subsidized)

401(k) with company match

PTO

On-site cafeterias & fitness centers

Education assistance

Employee discounts

Resumo da oferta

Palmetto GBA, LLC is seeking a responsive customer service representative to handle inquiries across phone, email, and on-site interactions. You will research issues, document findings, and coordinate with departments to resolve problems.

The role requires strong communication, organizational skills, and the ability to work in a typical office setting with a training period and a full-time schedule thereafter.

Qualificações

• Excellent communication skills, both spoken and written.
• Strong interpersonal and organizational abilities for a busy office setting.
• Ability to handle high-stress situations and manage multiple tasks efficiently.

Responsabilidades

• Respond to customer inquiries via phone, email, or in person with accuracy and courtesy.
• Document inquiries and resolve issues with research and interdepartmental collaboration.
• Provide feedback to management and help improve processes and quality standards.

Conhecimentos

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Stress management

Customer service

Multi-system navigation

Formação académica

High School Diploma or equivalent

Ferramentas

Office software basics

Descrição da oferta de emprego

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Location:

This position is full-time (40 hours/week) Monday - Friday in a typical office environment. Employees are required to work a training schedule of 8:00am to 4:30pm for 8 weeks. After training you will need to be available to work a full-time schedule between the hours on 8:00am to 6:00pm. Schedules will be provided after training. This role is located at 17 Technology Circle, Columbia, SC 29203.

Sponsorship:

This position is not eligible for sponsorship now or in the future.

What You’ll Do:

• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You’ll Need the Following:

• Required Education: High School Diploma or equivalent
• Required Work Experience:
• Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools: Basic computer operating skills. Standard office equipment.

We prefer that you have:

• Preferred Education: Associate Degree
• Preferred Work Experience: 2 years-of customer service or call center experience.
• Preferred Software and Other Tools : Knowledge of word processing, spreadsheet, and database software.

Work Environment:

• Typical office environment.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. ’

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here’s moreinformation.

Some states have required notifications. Here’s more information.