Customer Service Representative - Healthcare

Jobtome; El Paso (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) with company match

Paid time off

Flexible schedules

Wellness resources

Career growth

No cold calls

Job summary

Maximus is hiring a Customer Service Representative to support individuals navigating healthcare programs. This on-site position in El Paso, TX offers a base pay of $15.37 per hour plus a 10% evening shift differential and potential bonuses up to $2,880 for eligible new hires, with hours discussed during recruitment.

You will provide customer service across channels, use a computerized system for tracking, and work with a team to ensure compassionate, accurate support.

Qualifications

• Strong customer service skills with the ability to handle basic and routine inquiries across multiple channels (phone, email, chat).
• Clear spoken and written English.
• Ability to work within established turnaround times and in a team environment.

Responsibilities

• Provide customer service for basic inquiries and problems via multiple channels (phone, email, web chat, or letters).
• Handle routine calls and guide customers to published materials or more senior staff as needed.
• Maintain accurate information in the tracking system and contribute to training and process improvements.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Customer Service Representative - Healthcare
Location: On - site in El Paso, TX
Hourly Base Pay: $ 15.37 p lus up to $2,880 in bonus opportunities for eligible new hires.*
Schedule: Limited-Service Full-Time schedule s available
Site Hours: Monday - Sunday, 8 a.M.
- 8 p.M.;
the targeted start date, hours, and schedule are discussed with recruiter
Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.M. and 8 p.M.
Make a Real Difference E very D ay by D elivering C ustomer C are to America's M ost V ulnerable.
Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.
In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.
Pay & Benefits
At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

• Competitive Compensation:
  

• $ 15.37 / hr. base pay + 10% shift differential for evening shifts
  

• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
  

• Comprehensive Insurance Coverage: Company-paid medical coverage
  

• Tuition Reimbursement: Invest in your ongoing education and development
  

• Future Planning: 401(k) with company match
  

• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
  

• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
  

• Work/Life Balance Support: Flexible schedules that meet your lifestyle
  

• Career Growth: A supportive environment with career development and promotional opportunities
  

• Meaningful Work with Impact: No cold calls, sales, or collections involved!
  

*Eligibility requirements apply. Bonus amounts and payout timing may vary.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.E. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.E. telephone, emails, web chats, or written letters).
  

• - Calls are basic and routine.
  

• - Uses computerized system for tracking, information gathering, and/or troubleshooting.
  

• - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
  

• - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  

- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.

• -Ability to work within established turnaround times
  

• -Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  

• -Ability to work as a member of a team
  

• -Must participate and certify in internal CCO training to begin this role.
  

• -Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
  

• -May be required to work overtime and scheduled holidays.
  

• -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion
  

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.