Customer Service Representative - Healthcare

MAXIMUS; Canutillo (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Shift differential 10% (evening hours)

On-site work in El Paso, TX

Paid training

Job summary

Maximus is seeking a Customer Service Representative - Healthcare to deliver compassionate, accurate support to individuals navigating healthcare decisions. This on-site role in El Paso, TX starts with paid training and a base pay of $15.37 per hour, plus a 10% shift differential for evening hours.

The position offers a structured schedule and opportunities for growth. Team members assist callers via phone, email, or online chats, adhere to HIPAA and privacy rules, and contribute to process

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must participate and certify in internal CCO training to begin this role.
• On-site work is required; remote work not available until after one year of employment.

Responsibilities

• Provides customer service for basic and routine inquiries via multiple channels.
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• Refer calls to CSR Lead as needed.
• Maintain up-to-date knowledge of client regulations and policies.

Skills

Customer service

English fluency

Teamwork

Multichannel support

Education

High School diploma or equivalent

Job description

Customer Service Representative - Healthcare

Do you have the skills to fill this role Read the complete details below, and make your application today.

Location: On - site in El Paso, TX

Hourly Base Pay: $ 15.37 p lus up to $2,880 in bonus opportunities for eligible new hires.*

Schedule: Limited-Service Full-Time schedule s available

Site Hours: Monday - Sunday , 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

Make a Real Difference E very D ay by D elivering C ustomer C are to America's M ost V ulnerable .

Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role , you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits

At Maximus, we’re committed to helping you succeed , at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

• Competitive Compensation: $ 15.37 / hr. base pay + 10% shift differential for evening shifts
• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

Essential Duties and Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Qualifications and Requirements

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform your duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above‑average performance, based on specified program criteria and at the company's discretion

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.