Healthcare CSR: Public-Sector Support & Growth

Maximus; Mesa (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in Mesa, AZ. You will handle inbound calls and digital inquiries, answering questions about eligibility, benefits, and enrollment with empathy and accuracy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Join a collaborative team with training and opportunities to grow in public-sector operations and digital

Qualifications

• Handles inbound calls and digital inquiries from citizens with patience and courtesy.
• Explains eligibility rules, benefits and enrollment steps clearly.
• Keeps interactions accurate, complete and confidential in line with compliance.
• Documents interactions in our systems and protects sensitive information.

Responsibilities

• Take inbound calls and respond to digital inquiries regarding programs.
• Provide accurate information about eligibility, benefits, and enrollment processes.
• Document interactions and ensure compliance with quality and privacy standards.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in Mesa, AZ. You will handle inbound calls and digital inquiries, answering questions about eligibility, benefits, and enrollment with empathy and accuracy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Join a collaborative team with training and opportunities to grow in public-sector operations and digital