Healthcare CSR - Patient Care & Order Support (Evenings)

MasVida Health Care Solutions; Aledo (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

MasVida Health Care Solutions is seeking a Customer Service Representative to be the first point of contact for patients, providers, and internal teams. The CSR manages inbound and outbound communications, processes orders, and ensures timely, accurate responses while supporting patient care and service quality.

This closing shift runs 10:00am–6:30pm. The role emphasizes HIPAA compliance, professional communication, and teamwork within a patient-centric environment.

Qualifications

• 1–2 years of customer service experience, healthcare or logistics background a plus.
• Strong communication skills and professional phone etiquette.
• Ability to multitask, stay organized, and prioritize in a fast-paced environment.
• Proficient in basic computer applications and order entry systems.
• Detail-oriented with a focus on accuracy and service quality.
• Calm and empathetic when handling customer concerns or complaints.
• Team-oriented and willing to support others to meet departmental goals.

Responsibilities

• Answer incoming calls, emails, and messages from customers, accurately documenting all interactions.
• Process orders, pickups, and service requests in the system in accordance with SOPs and service level expectations.
• Resolve basic service issues independently; escalate complex issues to the Customer Service Lead or Manager as needed.
• Coordinate with logistics, operations, and sales teams to ensure timely delivery and issue resolution.
• Verify account details, patient information, and product needs to ensure order accuracy and compliance.
• Maintain a working knowledge of company products, delivery timelines, and service policies.
• Assist in post-service follow-ups, satisfaction checks, or missing documentation outreach.
• Adhere to HIPAA and all applicable healthcare service regulations.
• Participate in department training and team meetings.
• Contribute to a positive, respectful, and service-focused team culture.

Skills

Customer service

Communication

Multitasking

Computer proficiency

Attention to detail

Empathy

Team collaboration

Tools

Order entry systems

Basic computer apps

Job description

MasVida Health Care Solutions is seeking a Customer Service Representative to be the first point of contact for patients, providers, and internal teams. The CSR manages inbound and outbound communications, processes orders, and ensures timely, accurate responses while supporting patient care and service quality.

This closing shift runs 10:00am–6:30pm. The role emphasizes HIPAA compliance, professional communication, and teamwork within a patient-centric environment.