Healthcare Cost Navigator

EngageMED, Inc.; Little Rock (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

EngageMED, Inc. in Little Rock, AR, is seeking a Financial Counselor to guide patients through healthcare costs, insurance benefits, payment options, and available financial assistance.

The role emphasizes clear communication and compassionate service in a fast-paced clinical setting. Responsibilities include verifying coverage, assisting with applications for aid programs, preparing cost estimates, and documenting discussions in the patient record to support timely reimbursement and ongoing

Qualifications

• Experience with healthcare billing and patient financial counseling.
• Ability to explain costs and payment options clearly.
• Familiarity with Medicaid and other assistance programs.
• Maintain confidentiality and comply with policies.

Responsibilities

• Educate patients on estimated costs and payment options.
• Screen and assist with applications for financial assistance.
• Verify insurance eligibility and benefits.
• Collaborate with staff to identify patients needing counseling.
• Prepare cost estimates and communicate financial obligations.
• Document discussions and assistance determinations.
• Maintain knowledge of payer requirements and regulations.

Skills

Healthcare insurance plans knowledge

Clear and compassionate communication

Customer service

Problem-solving

Attention to detail

Confidentiality

EHR systems

Education

High School Diploma or equivalent

Associate degree in Business, Healthcare Administration, Finance, or related field

Tools

Practice management systems

Microsoft Office

EHR software

Job description

EngageMED, Inc. in Little Rock, AR, is seeking a Financial Counselor to guide patients through healthcare costs, insurance benefits, payment options, and available financial assistance.

The role emphasizes clear communication and compassionate service in a fast-paced clinical setting. Responsibilities include verifying coverage, assisting with applications for aid programs, preparing cost estimates, and documenting discussions in the patient record to support timely reimbursement and ongoing