Financial Counselor - Little Rock Diagnostic Clinic

EngageMED; Little Rock (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

EngageMED, Inc. in Little Rock, AR, is seeking a Financial Counselor to guide patients through healthcare costs, insurance benefits, payment options, and available financial assistance.

The role emphasizes clear communication and compassionate service in a fast-paced clinical setting. Responsibilities include verifying coverage, assisting with applications for aid programs, preparing cost estimates, and documenting discussions in the patient record to support timely reimbursement and ongoing

Qualifications

• Experience with healthcare billing and patient financial counseling.
• Ability to explain costs and payment options clearly.
• Familiarity with Medicaid and other assistance programs.
• Maintain confidentiality and comply with policies.

Responsibilities

• Educate patients on estimated costs and payment options.
• Screen and assist with applications for financial assistance.
• Verify insurance eligibility and benefits.
• Collaborate with staff to identify patients needing counseling.
• Prepare cost estimates and communicate financial obligations.
• Document discussions and assistance determinations.
• Maintain knowledge of payer requirements and regulations.

Skills

Healthcare insurance plans knowledge

Clear and compassionate communication

Customer service

Problem-solving

Attention to detail

Confidentiality

EHR systems

Education

High School Diploma or equivalent

Associate degree in Business, Healthcare Administration, Finance, or related field

Tools

Practice management systems

Microsoft Office

EHR software

Job description

Position: Financial CounselorDepartment: ClinicalFLSA Status: Non-ExemptReports To: Clinic ManagerJOB DESCRIPTIONJOB SUMMARY:The Financial Counselor serves as a patient advocate by providing guidance on healthcare costs, insurance benefits, payment options, and financial assistance programs. This role works closely with patients, providers, and payers to promote financial transparency, facilitate access to care, and support timely reimbursement while delivering exceptional customer service.Supervisory Responsibilities:NoneSafety Sensitive Role:YesDuties/Responsibilities:Educate patients regarding estimated healthcare costs, insurance coverage, patient financial responsibility, and available payment options.Screen and assist patients with applications for financial assistance, charity care, Medicaid, and other applicable programs.Verify insurance eligibility, benefits, authorization requirements, and coordination of benefits.Collaborate with clinical and registration staff to identify patients who may require financial counseling or assistance.Prepare and communicate cost estimates, payment arrangements, and financial obligations prior to or during service.Counsel patients on billing processes, claims, statements, and available financial resources.Document financial discussions, payment plans, and assistance determinations in accordance with organizational policies.Maintain knowledge of payer requirements, financial assistance programs, and applicable healthcare regulations.Required Skills/Abilities:Demonstrated knowledge of healthcare insurance plans, benefits, reimbursement, and patient financial responsibility.Demonstrated ability to communicate complex financial information clearly and compassionately to diverse patient populations.Demonstrated customer service, problem-solving, and conflict-resolution skills.Demonstrated proficiency with electronic health records (EHRs), practice management systems, and Microsoft Office applications.Demonstrated attention to detail, accuracy, and ability to maintain confidentiality.Education and Experience:High School Diploma or equivalent required; Associate degree in Business, Healthcare Administration, Finance, or related field preferred.Minimum of two (2) years of experience in healthcare financial counseling, patient access, insurance verification, medical billing, revenue cycle, or related healthcare setting.Experience working with government and commercial insurance programs, financial assistance programs, and payment arrangements preferred.Physical Requirements:Ability to remain seated and work at a computer for extended periods.Ability to communicate effectively in person, by telephone, and through electronic communication.Ability to occasionally move up to 15 pounds of office supplies or equipment.DisclaimersThis job description reflects EngageMED’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.Coworker Print Name: _______________________________________________________Coworker Signature: _____________________________________ Date: ______________