Healthcare Content Lead: CMS & Automation

TEKsystems; Honolulu (HI); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Honolulu, HI, seeks a Product Content Management Lead to guide strategy, design and governance of enterprise plan documents within its healthcare content programs. The role blends content operations with automation, requiring collaboration with business stakeholders, IT, and vendors to drive standards and efficiencies.

The successful candidate will lead document automation, develop SOPs, ensure governance, and support compliance, while mentoring teams and coordinating security and

Qualifications

• 5+ years in content management, content strategy, or enterprise content operations.
• Experience in a healthcare payer, health plan, or managed care environment.
• Strong knowledge of healthcare benefits, plan documents and related lines of business.
• Experience with CMS and content automation technologies.
• Ability to create, maintain and improve SOPs.
• Strong governance, compliance and document lifecycle understanding.
• Analytical, problem-solving and communication strengths.
• Ability to gather and document business requirements and lead initiatives.

Responsibilities

• Lead design, automation, documentation, maintenance and control of enterprise plan document content.
• Partner with stakeholders, IT teams and vendors to develop content management solutions.
• Gather and document system and business requirements for content automation applications.
• Plan and execute testing activities for document automation and content production.
• Develop and maintain content governance standards, policies and procedures.
• Support content management efforts through automation and content intelligence.
• Organize, document, and train users on automation tools and processes.
• Coordinate CMS security and configuration activities with IT teams.
• Support implementation activities and automation updates.
• Assist in resolving complex content and automation-related issues.
• Research, write and facilitate production of healthcare plan documents (Certificates, Guide to Benefits, Summary of Changes, etc.).
• Provide recommendations on benefit language, document structure and content standards.
• Ensure governance and control requirements are met and maintain repositories and tracking databases.

Skills

Content management

Stakeholder collaboration

Documentation

Automation

Governance

Healthcare domain knowledge

Tools

CMS (Content Management Systems)

Document automation tools

Job description

TEKsystems in Honolulu, HI, seeks a Product Content Management Lead to guide strategy, design and governance of enterprise plan documents within its healthcare content programs. The role blends content operations with automation, requiring collaboration with business stakeholders, IT, and vendors to drive standards and efficiencies.

The successful candidate will lead document automation, develop SOPs, ensure governance, and support compliance, while mentoring teams and coordinating security and