PCM Lead - Product Content Management

TEKsystems; Honolulu (HI); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Honolulu, HI, seeks a Product Content Management Lead to guide strategy, design and governance of enterprise plan documents within its healthcare content programs. The role blends content operations with automation, requiring collaboration with business stakeholders, IT, and vendors to drive standards and efficiencies.

The successful candidate will lead document automation, develop SOPs, ensure governance, and support compliance, while mentoring teams and coordinating security and

Qualifications

• 5+ years in content management, content strategy, or enterprise content operations.
• Experience in a healthcare payer, health plan, or managed care environment.
• Strong knowledge of healthcare benefits, plan documents and related lines of business.
• Experience with CMS and content automation technologies.
• Ability to create, maintain and improve SOPs.
• Strong governance, compliance and document lifecycle understanding.
• Analytical, problem-solving and communication strengths.
• Ability to gather and document business requirements and lead initiatives.

Responsibilities

• Lead design, automation, documentation, maintenance and control of enterprise plan document content.
• Partner with stakeholders, IT teams and vendors to develop content management solutions.
• Gather and document system and business requirements for content automation applications.
• Plan and execute testing activities for document automation and content production.
• Develop and maintain content governance standards, policies and procedures.
• Support content management efforts through automation and content intelligence.
• Organize, document, and train users on automation tools and processes.
• Coordinate CMS security and configuration activities with IT teams.
• Support implementation activities and automation updates.
• Assist in resolving complex content and automation-related issues.
• Research, write and facilitate production of healthcare plan documents (Certificates, Guide to Benefits, Summary of Changes, etc.).
• Provide recommendations on benefit language, document structure and content standards.
• Ensure governance and control requirements are met and maintain repositories and tracking databases.

Skills

Content management

Stakeholder collaboration

Documentation

Automation

Governance

Healthcare domain knowledge

Tools

CMS (Content Management Systems)

Document automation tools

Job description

Product Content Management Lead

Location: Honolulu, HI (Hybrid)

TEKsystems is seeking a Product Content Management Lead to support a healthcare organization within its Enterprise Content Management team.

This role is responsible for leading the strategy, design, automation, governance, and operational management of enterprise plan document content. The ideal candidate will have experience with content management systems, document automation, healthcare plan documentation, and content governance. This individual will serve as a subject matter expert for document automation solutions and partner with business stakeholders, technical teams, and vendors to support content management initiatives.

Responsibilities Plan Document Automation & Content Management

• Lead the design, automation, documentation, maintenance, and control of enterprise plan document content.
• Partner with business stakeholders, IT teams, and vendors to develop and maintain content management solutions.
• Gather and document system and business requirements related to content automation applications.
• Schedule, coordinate, and execute testing activities for document automation and content production.
• Develop and maintain content governance standards, policies, and procedures.
• Support enterprise content management efforts through automation and content intelligence initiatives.

Application Support & User Enablement

• Organize, document, and train content management users on automation tools and processes.
• Coordinate content management system security and configuration activities with IT teams.
• Support implementation activities and automation updates.
• Assist in resolving complex content and automation-related issues.

Plan Document Development

• Research, write, and facilitate the production of healthcare plan documents, including:
• Certificates
• Guide to Benefits
• Summary of Changes
• Administrative Services Agreements
• Federal Plan Brochures
• Analyze benefit and language changes and assess impacts to existing plan documents.
• Provide recommendations regarding benefit language, document structure, and content standards.

Compliance & Governance

• Ensure plan document creation and updates comply with established governance and control requirements.
• Maintain document repositories and related tracking databases.
• Ensure document directives and supporting materials are organized and stored according to established procedures.
• Support compliance and audit-related activities as needed.

Required Qualifications

• 5+ years of experience in content management, content strategy, or enterprise content operations
• Experience working within a healthcare payer, health plan, or managed care environment
• Strong knowledge of healthcare benefits, plan documents, and healthcare lines of business
• Experience with Content Management Systems (CMS) and content automation technologies
• Proven ability to create, maintain, and improve standard operating procedures (SOPs)
• Strong understanding of content governance, compliance, and document lifecycle management
• Exceptional analytical, problem-solving, and communication skills
• Experience gathering and documenting business requirements
• Ability to lead initiatives, influence stakeholders, and mentor team members
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Content development experience
• Content creation experience
• Experience training users on content management processes and tools
• Experience supporting document automation solutions
• Experience managing project deliverables

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $30.00 - $38.00/hr.

Eligibility requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Aug 27, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.