Healthcare Concierge & Patient Access Navigator

NYC Health + Hospitals; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Elmhurst Hospital Center, part of NYC Health + Hospitals, seeks a front-line Customer Service Specialist to assist visitors and patients, explain policies, and help manage client flow through the health care setting.

Under supervision, you greet clients, direct them to services, maintain confidentiality, and provide information about programs. Requirements: high school diploma and one year of customer service experience; a bachelor’s degree may substitute for one year.

Qualifications

• High school diploma or equivalent required.
• One year of full-time customer service experience required.
• Bachelor’s degree may substitute for one year of experience; NYC Health + Hospitals training may be required within 90 days.

Responsibilities

• Greets clients and identifies services required to facilitate their flow.
• Directs clients to appropriate personnel or area.
• Monitors entrance and lobby to facilitate client flow.
• Provides clear and accurate answers regarding services.
• Maintains records and confidentiality.
• May provide interpreting services for clients with limited English proficiency needs.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Bachelor’s Degree substituted for one year of experience

Job description

Elmhurst Hospital Center, part of NYC Health + Hospitals, seeks a front-line Customer Service Specialist to assist visitors and patients, explain policies, and help manage client flow through the health care setting.

Under supervision, you greet clients, direct them to services, maintain confidentiality, and provide information about programs. Requirements: high school diploma and one year of customer service experience; a bachelor’s degree may substitute for one year.