Patient Experience Concierge & Navigator

Westchester Medical Center; City of Kingston (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Westchester Medical Center seeks a dedicated Concierge team member to support patient and visitor experience on multiple entrances. The role involves safety screening, wayfinding assistance, and timely escalation of concerns to leadership.

Responsibilities include coordinating with Security and Patient Experience teams, managing badges, informing departments of arrivals, and assisting with patient transport requests while upholding NYS DOH policies.

Qualifications

• Must have excellent communication and problem-solving skills.
• Strong interpersonal skills.
• Team player with cross-functional ability.
• Capable of working independently.
• Selected computer skills.

Responsibilities

• Utilize Fast Pass technology to screen and assign badges to visitors.
• Utilize Green Security technology to screen and assign badges to vendors.
• Serve as a resource providing patients & visitors wayfinding support.
• Communicate cooperatively and constructively with patients, area supervisors, families, administration and other clinical and non-clinical departments.
• Appropriately communicate the arrival of visitors from the Media, Agencies and Organizations following established policy & procedures.
• Manage negative patient experiences in real time; escalating complaints/grievances to Patient Experience Leadership when applicable.
• Assist Patients/Visitors with record requests.
• Partner with Security team to help ensure the safety of all patients & visitors.
• Maintain knowledge of code calling and response.
• Identify obstacles and share suggestions with leadership on regular basis.
• Perform other duties as assigned.

Skills

Communication

Problem-solving

Interpersonal skills

Team player

Independent work

Computer skills

Education

High School Degree or equivalent

Tools

Computer skills

Job description

Westchester Medical Center seeks a dedicated Concierge team member to support patient and visitor experience on multiple entrances. The role involves safety screening, wayfinding assistance, and timely escalation of concerns to leadership.

Responsibilities include coordinating with Security and Patient Experience teams, managing badges, informing departments of arrivals, and assisting with patient transport requests while upholding NYS DOH policies.