Communications Specialist (4407)

Trinity Health; Minot (ND); On-site; USD 24,000 - 34,000; Full time

Job summary

Trinity Health's Communications Specialist role is based at the Minot campus, focused on operating the centralized telephone and communications systems and ensuring courteous handling of all calls. It requires strong customer service and the ability to stay composed under pressure in a fast-paced environment.

The position supports critical organizational functions by routing calls, paging providers and staff, coordinating emergency procedures, and monitoring security systems to ensure timely,

Qualifications

• Previous customer service skills required
• Previous experience with multiline phones preferred
• Exceptional communication and listening abilities are essential

Responsibilities

• Answer and direct high volumes of calls using the centralized telephone system.
• Provide information, transfer calls, and ensure smooth communication transitions across the organization.
• Page providers and personnel, initiate emergency procedures, and coordinate overhead paging.
• Monitor alarms, security cameras, and communication equipment; escalate issues as needed.
• Follow organizational guidelines to maintain consistent service quality and respond to interruptions calmly

Skills

Customer service

Multiline phones

Communication skills

Active listening

Typing skills

Office equipment knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Details
Job Location: Trinity Health Hospital Campus & Medical District - Minot, ND 58701
Position Type: Full Time
Salary Range: $17.20 - $24.94 Hourly

Position Summary:
The Communications Specialist is responsible for operating Trinity Health's centralized telephone and communication systems, ensuring all incoming and outgoing communications are handled promptly, accurately, and courteously. This role supports critical organizational functions by answering and routing calls, paging providers and personnel, initiating and coordinating emergency procedures, and monitoring alarms and security surveillance systems. Working as part of a collaborative and supportive communications team, the specialist must demonstrate strong customer service skills, the ability to remain calm under pressure, and the capacity to manage frequent interruptions while maintaining accuracy and professionalism. As a key point of contact for patients, staff, and the community, the Communications Specialist plays an essential role in supporting effective internal communication workflows and ensuring timely, helpful assistance across the organization.

Key Responsibilities

• Answer and direct high volumes of incoming and outgoing calls using the centralized telephone system.
• Assist callers by providing information, transferring calls, and ensuring smooth communication transitions throughout the organization, while ensuring prompt, courteous, and accurate communication.
• Page providers and personnel, initiate emergency procedures, and coordinate overhead paging according to established protocols and the nature of each situation.
• Monitor alarms, security cameras, and communication equipment, escalating issues to appropriate staff when necessary.
• Maintain awareness of communication guidelines, departmental procedures, and operator protocols to ensure consistent service quality.
• Work efficiently during frequent interruptions, maintaining accuracy, composure, and adherence to communication standards in high pressure situations.

Qualifications

Licenses and Certifications Required:
None

Educational Requirements:
High School Diploma or equivalent preferred

Experience Requirements:
Previous customer service skills required
Previous experience with multiline phones preferred

Special Skills or Training Requirements:
Exceptional communications skills required
Excellent active listening skills
Excellent speaking voice
Microsoft Office experience preferred
Computer skills
Must have good typing skills
Knowledge of basic office equipment, such as printers and fax machines
Flexibility required
Ability to work well under pressure
Ability to follow directions and guidelines
Exceptional organizational skills

Physical Requirements

This role is primarily performed in a seated position within a communication center environment, requiring extended periods of computer use, telephone operation, and attentiveness to alarms and paging systems. The position demands continuous manual dexterity for typing, rapid call handling, and equipment operation, along with the ability to remain focused and responsive throughout long periods of repetitive tasks and high call volume.

Environmental Requirements

Work is conducted in a fast paced, technology driven communication hub where frequent interruptions, urgent requests, and emergency situations are common. The role requires the ability to adapt quickly to changing priorities, maintain strict confidentiality, and operate effectively within a high stress environment. Exposure to constant auditory stimuli- including ringing phones, pagers, and alarm notifications is expected, and the Specialist must consistently apply organizational communication protocols and safety procedures.