Healthcare Clinic Operations Coordinator

Cortica - Neurodevelopmental; Danvers (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid holidays

Wellness days

Life insurance

Disability insurance

Tuition reimbursements

Referral bonuses

Job summary

Cortica is seeking an Operations Administrator to join its growing team in Danvers, MA. The role involves representing Cortica as patients and families enter the clinic, handling daily operational tasks and front-desk duties with strong communication and organization skills.

You will work closely with the Site Operations Manager and schedulers to smooth same-day scheduling, onboarding, and clinic workflows, while upholding Cortica's compassionate, inclusive culture and commitment to patient care.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of office experience, preferably in healthcare, is desired.

Responsibilities

• Support site operations including open/close procedures, facility maintenance, and inventory, equipment, and furniture management.
• Greet families and clients, manage client check-in/check-out, collect copays, assist with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for supplies.
• Oversee front desk clerical procedures and communicate effectively.
• Collaborate with Site Operations Manager and schedulers to resolve scheduling issues and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Escalate issues appropriately to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed.
• Ensure a safe working environment by removing hazards and following safety protocols.
• Cross-train to ensure coverage of clinic operations.

Skills

Office experience

Education

High school diploma or equivalent

Job description

Cortica is seeking an Operations Administrator to join its growing team in Danvers, MA. The role involves representing Cortica as patients and families enter the clinic, handling daily operational tasks and front-desk duties with strong communication and organization skills.

You will work closely with the Site Operations Manager and schedulers to smooth same-day scheduling, onboarding, and clinic workflows, while upholding Cortica's compassionate, inclusive culture and commitment to patient care.