Clinic Operations Coordinator – Patient Services

allcareers; Danvers (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid holidays

Wellness days

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Cortica is seeking an Operations Administrator to join its growing team. You will represent Cortica at the front desk, greet families, process check-ins, collect copays, and assist with scheduling and document management.

This role supports site operations and ensures smooth daily clinic functions. You will interface with vendors, monitor inventory, assist with onboarding, maintain clean treatment rooms, and collaborate with the Site Operations Manager to resolve scheduling issues and EMR fixes

Qualifications

• High school diploma or equivalent.
• 1+ years of office experience, preferably in healthcare.

Responsibilities

• Support site operations including open/close procedures; facility maintenance; inventory, equipment, and furniture management.
• Complete administrative tasks such as greeting families and clients, client check-in/check-out, collecting copays, assisting with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for necessary supplies.
• Oversee clerical procedures at the front desk, and handle communication effectively.
• Work closely with the Site Operations Manager and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Appropriately communicate and elevate issues to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed during treatment and/or transitions.
• Ensure a safe working environment including removal of safety hazards and following clinic safety protocols.
• Cross-train with other roles to ensure coverage of clinic operations.

Education

High school diploma or equivalent

Job description

Cortica is seeking an Operations Administrator to join its growing team. You will represent Cortica at the front desk, greet families, process check-ins, collect copays, and assist with scheduling and document management.

This role supports site operations and ensures smooth daily clinic functions. You will interface with vendors, monitor inventory, assist with onboarding, maintain clean treatment rooms, and collaborate with the Site Operations Manager to resolve scheduling issues and EMR fixes