Clinic Operations Administrator

Performix; Boston (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid holidays

Wellness days

Life insurance

Disability insurance

Tuition reimbursement

Referral bonuses

Job summary

Cortica is seeking an Operations Administrator to join our team in Boston. You will be the face of the clinic for patients and families, handling front desk duties, scheduling, check-ins/outs, copays, and document management, while supporting site operations and vendor coordination.

The role requires strong communication, organization, and leadership skills, with responsibilities including onboarding, safety, and collaboration with the Site Operations Manager to resolve scheduling and EMR issues.

Qualifications

• High school diploma or equivalent required.
• 1+ years of office experience, preferably in healthcare.

Responsibilities

• Support site operations including open/close procedures; facility maintenance; and inventory, equipment, and furniture management.
• Greeting families and clients; client check-in/check-out; collecting copays; assisting with appointment scheduling; and document management.
• Interface with facility vendors and monitor inventory for necessary supplies.
• Oversee clerical procedures at the front desk, and handle communication effectively.
• Collaborate with Site Operations Manager and schedulers to address same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Communicate and escalate issues to appropriate authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support during treatment or transitions.
• Maintain a safe working environment by removing hazards and following clinic safety protocols.
• Cross-train with other roles to ensure coverage of clinic operations.

Skills

Healthcare experience

Office administration

Communication

Organization

Customer service

Multi-tasking

Education

High school diploma

Tools

EMR systems

Job description

Cortica is seeking an Operations Administrator to join our team in Boston. You will be the face of the clinic for patients and families, handling front desk duties, scheduling, check-ins/outs, copays, and document management, while supporting site operations and vendor coordination.

The role requires strong communication, organization, and leadership skills, with responsibilities including onboarding, safety, and collaboration with the Site Operations Manager to resolve scheduling and EMR issues.