Clinic Operations Specialist

Cortica; Danvers (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Wellness days

Life insurance

Disability insurance

Tuition reimbursement

Referral bonuses

Job summary

Cortica is seeking an Operations Administrator in Massachusetts to support daily clinic operations, front desk duties, patient check-in/out, and scheduling. You will collaborate with the Site Operations Manager to resolve scheduling and EMR issues, manage inventory, and ensure smooth clinic flow.

The role requires strong communication, organization, and leadership for a fast-growing healthcare provider focused on pediatric neurodevelopmental care.

Qualifications

• High school diploma or equivalent required.
• 1+ years of office experience, healthcare preferred.

Responsibilities

• Greet families and clients; manage front desk tasks and check-in/out.
• Collect copays and assist with appointment scheduling and document management.
• Interface with facility vendors and monitor inventory of supplies.
• Coordinate same-day scheduling backfills, cancellations, and EMR issue fixes.
• Assist with onboarding of new hires and orientation.
• Maintain treatment rooms and assist therapists as needed.
• Ensure a safe, clean working environment and enforce safety protocols.
• Cross-train to cover clinic operations as needed.

Skills

Operations support

Customer service

Vendor coordination

Scheduling

EMR support

Education

High school diploma or equivalent

Tools

EMR

Job description

Cortica is seeking an Operations Administrator in Massachusetts to support daily clinic operations, front desk duties, patient check-in/out, and scheduling. You will collaborate with the Site Operations Manager to resolve scheduling and EMR issues, manage inventory, and ensure smooth clinic flow.

The role requires strong communication, organization, and leadership for a fast-growing healthcare provider focused on pediatric neurodevelopmental care.