Operations Administrator

Cortica - Neurodevelopmental; Danvers (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid holidays

Wellness days

Life insurance

Disability insurance

Tuition reimbursements

Referral bonuses

Job summary

Cortica is seeking an Operations Administrator to join its growing team in Danvers, MA. The role involves representing Cortica as patients and families enter the clinic, handling daily operational tasks and front-desk duties with strong communication and organization skills.

You will work closely with the Site Operations Manager and schedulers to smooth same-day scheduling, onboarding, and clinic workflows, while upholding Cortica's compassionate, inclusive culture and commitment to patient care.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of office experience, preferably in healthcare, is desired.

Responsibilities

• Support site operations including open/close procedures, facility maintenance, and inventory, equipment, and furniture management.
• Greet families and clients, manage client check-in/check-out, collect copays, assist with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for supplies.
• Oversee front desk clerical procedures and communicate effectively.
• Collaborate with Site Operations Manager and schedulers to resolve scheduling issues and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Escalate issues appropriately to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed.
• Ensure a safe working environment by removing hazards and following safety protocols.
• Cross-train to ensure coverage of clinic operations.

Skills

Office experience

Education

High school diploma or equivalent

Job description

Cortica is looking for an Operations Administrator to join its growing team!

As the Operations Administrator, you will represent Cortica as patients and families enter the clinic. In our fast-growing company, your role involves daily operational tasks crucial for clinic support, requiring excellent communication, organization, and leadership skills. Your compassion, attention to detail, and dedication to making a difference will contribute to successful outcomes.

Cortica is a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!

Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.

What will you do?

• Support site operations including but not limited to open/close procedures; facility maintenance; and inventory, equipment, and furniture management.
• Complete administrative tasks such as greeting families and clients, client check- in/check-out, collecting copays, assisting with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for necessary supplies.
• Oversee clerical procedures at the front desk, and handle communication effectively.
• Work closely with the Site Operations Manager and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Appropriately communicate and elevate issues to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed during treatment and/or transitions.
• Ensure a safe working environment including removal of safety hazards and following clinic safety protocols.
• Cross-train with other roles to ensure coverage of clinic operations.

We’d love to hear from you if:

• You hold a high school diploma or equivalent.
• You have 1+ years of office experience, preferably in healthcare.

Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we’ll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life.

The base pay range for this opening is $21.08to $26.36/hr. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.

EOE. This posting is not meant to be an exhaustive list of the role and its duties.Please review the job description in the following link: https://bit.ly/3PWcxUW