Healthcare Client Services VP: Strategy & Growth

EPM Scientific; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

EPM Scientific is seeking a Vice President of Client Services to lead a portfolio of strategic pharmaceutical and biotech accounts, delivering senior-level client partnerships and driving organic growth. This role requires guiding cross-functional teams to achieve exceptional results and industry leadership.

The position emphasizes strategic counsel, revenue expansion, and high-performance team development within a healthcare communications context.

Qualifications

• 10+ years in medical communications or healthcare agency environment.
• Proven success leading strategic pharmaceutical or biotech client relationships.
• Experience managing and developing high-performing teams.
• Strong business development, financial management, and operational leadership skills.
• Excellent communication, presentation, and relationship-building abilities.

Responsibilities

• Serve as executive lead for key pharmaceutical and biotech accounts.
• Build and maintain senior-level client relationships.
• Provide strategic counsel across medical education and scientific programs.
• Drive client satisfaction, retention, and account growth.
• Identify organic growth opportunities and support new business development.
• Lead, mentor, and develop account management teams.
• Oversee account profitability, forecasting, and budget management.
• Establish and maintain best practices across the client services function.
• Represent the agency at industry events and contribute to capability evolution.

Skills

Client leadership

Account management

Business development

Financial management

Operational leadership

Communication skills

Job description

EPM Scientific is seeking a Vice President of Client Services to lead a portfolio of strategic pharmaceutical and biotech accounts, delivering senior-level client partnerships and driving organic growth. This role requires guiding cross-functional teams to achieve exceptional results and industry leadership.

The position emphasizes strategic counsel, revenue expansion, and high-performance team development within a healthcare communications context.