Healthcare Client Services & Support Specialist

Cooper University Health Care; Cape May Court House (NJ); Presencial; USD 32.000 - 51.000; Jornada completa

Descripción de la vacante

Cooper Norcross Health seeks an experienced customer service associate to manage communications with employees, members, physicians, and providers by telephone. You will handle questions on benefit coverage, medical services, claims, and appeals, and support Case Management with clerical tasks and provider file compliance.

The role emphasizes rapid response (3-ring calls), professional service, and adherence to plan documents and procedures within a collaborative team environment.

Formación

• Previous computer experience preferred.
• Good communication and customer services skills.
• Experience with LOS client support services and healthcare systems is a plus.

Responsabilidades

• Handle customer calls and resolve inquiries per the Plan and policies.
• Provide clerical and telephone support for Case Management program.
• Refer unresolved inquiries to the appropriate analyst for resolution.
• Answer all incoming calls within 3 rings to ensure time efficiency.
• Maintain provider file compliance according to directive.
• Perform duties as assigned by Supervisor within scope of knowledge and skill.

Conocimientos

Communication skills

Customer service

Interpersonal skills

Multitasking

Computer experience

Educación

High school diploma or GED

Herramientas

Epic

Sunquest

LIS

COPIA System

Descripción del empleo

Cooper Norcross Health seeks an experienced customer service associate to manage communications with employees, members, physicians, and providers by telephone. You will handle questions on benefit coverage, medical services, claims, and appeals, and support Case Management with clerical tasks and provider file compliance.

The role emphasizes rapid response (3-ring calls), professional service, and adherence to plan documents and procedures within a collaborative team environment.