Patient Experience Call Center Specialist

MyCHN; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

None

Job summary

MyCHN in Houston is seeking a Communication Representative I to serve as the first point of contact for patients, delivering exceptional customer service and helping patients access care.

The role emphasizes scheduling, data entry, and accurate verification of demographics and insurance, while supporting outreach efforts and maintaining a compassionate patient experience.

We value teamwork, organization, and empathy, with opportunities for growth in a mission-driven healthcare environment.

Qualifications

• High school diploma or GED.
• Clerical, customer service, or front office experience in a medical or dental setting.
• Excellent communication and telephone etiquette skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively with diverse patient populations.
• Strong attention to detail and data entry accuracy.
• Ability to handle sensitive situations professionally.
• Team-oriented mindset with a commitment to customer service.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Schedule patient appointments accurately and efficiently.
• Verify and enter patient demographic and insurance information.
• Educate patients on appointment requirements and office policies.
• Direct calls to appropriate departments and team members.
• Manage appointment reminders, cancellations, and rescheduling efforts.
• Support patient outreach initiatives and productivity campaigns.
• Address patient questions and concerns with empathy and professionalism.
• Escalate urgent matters appropriately to clinical or leadership staff.
• Deliver an exceptional patient experience with every interaction.

Skills

Communication

Customer service

Telephone etiquette

Multitasking

Data entry

Empathy

Teamwork

Organizational skills

Education

High school diploma or GED

Tools

EMR systems

Job description

MyCHN in Houston is seeking a Communication Representative I to serve as the first point of contact for patients, delivering exceptional customer service and helping patients access care.

The role emphasizes scheduling, data entry, and accurate verification of demographics and insurance, while supporting outreach efforts and maintaining a compassionate patient experience.

We value teamwork, organization, and empathy, with opportunities for growth in a mission-driven healthcare environment.