Healthcare Client Services Scheduler

Addison Group; Philadelphia (Philadelphia County); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Strong internal growth and career dev3

Production bonus opportunities

Job summary

Addison Group in Philadelphia, PA is seeking a Client Services Coordinator to support clients and caregivers in a fast-paced, on-site office. This phone-heavy role focuses on coordinating caregiver schedules, communicating changes, and ensuring consistent, reliable care for clients.

Ideal candidates have an associate degree (preferred) and strong customer service and interpersonal skills. The position offers a weekday schedule, on-site work, potential overtime, and a path for growth within

Qualifications

• Associate degree preferred.
• Strong customer service and interpersonal skills.
• Comfortable handling a high volume of phone communication throughout the day.
• Compassionate and professional communication style.
• Comfortable learning new technology and internal systems.

Responsibilities

• Manage a high volume of phone communication with clients and caregivers.
• Coordinate and maintain caregiver schedules for assigned cases.
• Communicate scheduling changes, call-outs, and coverage needs to clients and caregivers.
• Assist with finding appropriate coverage when schedule changes occur.
• Adjust schedules based on changes to client needs or service authorizations.
• Respond quickly and professionally to time-sensitive scheduling issues.

Skills

Customer service

Phone communication

Interpersonal skills

Fast-paced environment

Compassionate communication

Education

Associate degree preferred

Tools

Internal systems

Job description

Addison Group in Philadelphia, PA is seeking a Client Services Coordinator to support clients and caregivers in a fast-paced, on-site office. This phone-heavy role focuses on coordinating caregiver schedules, communicating changes, and ensuring consistent, reliable care for clients.

Ideal candidates have an associate degree (preferred) and strong customer service and interpersonal skills. The position offers a weekday schedule, on-site work, potential overtime, and a path for growth within