Client Service Coordinator — Care Scheduling & Patient Support

AccentCare, Inc.; Wyomissing (Berks County); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

401(k)

Flexible spending accounts

Wellness programs

Employee assistance program

AccentCare scrubs discount

Job summary

AccentCare, Inc. is seeking a Client Service Coordinator in Wyomissing, PA. This full-time role supports EVV and payroll, coordinates schedules, and ensures client satisfaction through effective team collaboration.

Qualifications include a high school diploma or GED (associate degree preferred) and experience in staffing or home care. The position offers growth opportunities and a structured environment focused on compassionate patient care.

Qualifications

• High School or GED required.
• Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.
• Willingness to travel to Pottsville up to 1x per week for orientations.

Responsibilities

• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communication with payer Case Management teams.
• Supports recruiting and onboarding needs of team.
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor.
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees.

Skills

Customer service

Scheduling

Payroll processing

Communication

Education

High School diploma or GED

Associate degree preferred

Tools

EVV system

Payroll software

Job description

AccentCare, Inc. is seeking a Client Service Coordinator in Wyomissing, PA. This full-time role supports EVV and payroll, coordinates schedules, and ensures client satisfaction through effective team collaboration.

Qualifications include a high school diploma or GED (associate degree preferred) and experience in staffing or home care. The position offers growth opportunities and a structured environment focused on compassionate patient care.