Healthcare Client Services & Accounts Specialist

SPS Health; Saint Paul (MN); Hybrid; USD 55,000 - 65,000; Full time

Job summary

SPS Health is seeking a Client Services Account Representative to serve as the main daily contact for assigned client accounts. You will coordinate requests, resolve issues, and prepare quarterly business reviews while liaising with internal teams to ensure high-quality service delivery.

You will maintain client records in systems like Salesforce and Monday.com, monitor trends, and escalate opportunities for improvement.

Qualifications

• Bachelor’s Degree or equivalent strongly preferred; 2+ years in customer service/account management.
• Preferable logistics experience and CRM tool familiarity (Salesforce or similar).
• Experience with KPI reporting is a plus.

Responsibilities

• Serve as the primary day-to-day contact across accounts for multiple service lines.
• Coordinate client requests, resolutions, and follow-ups with internal teams.
• Prepare for quarterly business reviews and track action items.
• Monitor service trends and identify risks and opportunities for improvement.
• Maintain accurate client records and documentation across systems.

Skills

Customer service

CRM experience

Project coordination

KPI reporting

Effective communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Monday.com

Microsoft Office

Microsoft Teams

Job description

SPS Health is seeking a Client Services Account Representative to serve as the main daily contact for assigned client accounts. You will coordinate requests, resolve issues, and prepare quarterly business reviews while liaising with internal teams to ensure high-quality service delivery.

You will maintain client records in systems like Salesforce and Monday.com, monitor trends, and escalate opportunities for improvement.