Client Experience Specialist

PALM Health, LLC; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

PALM Health, LLC is seeking a friendly Client Service Representative to engage with clients, answer questions, and help coordinate scheduling and payments. The role emphasizes clear communication, problem solving, and a commitment to delivering outstanding service in a fast-paced environment.

You will work with internal teams to ensure client needs are met promptly, follow up to build long-term relationships, and contribute to process improvements that enhance the client experience.

Qualifications

• Experience in customer service or client support roles.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Serve as a primary point of contact for clients via phone and in-person interactions
• Address client inquiries, resolve issues, and provide accurate information about products and services
• Assist with check-ins, check-outs, and scheduling
• Collaborate with internal teams to ensure client needs are met promptly and effectively
• Follow up with clients to ensure satisfaction and foster long-term relationships
• Assist in processing payments, and service requests as needed
• Identify opportunities to improve client experience and suggest enhancements to service procedures

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Microsoft Office

Customer-focused mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

PALM Health, LLC is seeking a friendly Client Service Representative to engage with clients, answer questions, and help coordinate scheduling and payments. The role emphasizes clear communication, problem solving, and a commitment to delivering outstanding service in a fast-paced environment.

You will work with internal teams to ensure client needs are met promptly, follow up to build long-term relationships, and contribute to process improvements that enhance the client experience.