Client Services Account Manager (Hybrid)

SPS Health; Saint Paul (MN); Hybrid; USD 55,000 - 65,000; Full time

Job summary

SPS Health in Mendota Heights, MN is seeking a Client Services Account Representative to be the main day-to-day contact for assigned client accounts, coordinating requests, issue resolution, and quarterly business reviews within healthcare, pharmacy, PBM, and logistics.

You will build trusted client relationships, maintain accurate records in Salesforce and Monday.com, and collaborate with operations, billing, and leadership to ensure compliant, high-quality service delivery.

Qualifications

• Bachelor’s Degree or equivalent strongly preferred.
• Minimum of two years’ experience in customer service or account management.
• Preferable experience in logistics and with Salesforce or another CRM tool.
• Experience working with KPI reporting is a plus.

Responsibilities

• Serve as the primary day-to-day contact across accounts.
• Coordinate follow-ups, inquiries, and timely client responses.
• Manage open requests, issues, escalations, and action items.
• Plan and track quarterly business reviews and meetings.
• Monitor service trends and performance metrics for improvements.
• Collaborate with operations, billing, and leadership to resolve needs.

Skills

CRM

Project management

Reporting

Ticketing

Shared drives

Communication tools

Salesforce

Monday.com

Microsoft Office

Microsoft Teams

Education

Bachelor’s Degree

Tools

Salesforce

Monday.com

Microsoft Office

Microsoft Teams

Job description

SPS Health in Mendota Heights, MN is seeking a Client Services Account Representative to be the main day-to-day contact for assigned client accounts, coordinating requests, issue resolution, and quarterly business reviews within healthcare, pharmacy, PBM, and logistics.

You will build trusted client relationships, maintain accurate records in Salesforce and Monday.com, and collaborate with operations, billing, and leadership to ensure compliant, high-quality service delivery.