Healthcare Care Coordination Manager & Scheduler

BrightStar Care - Anchorage; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Medical insurance

Dental insurance

Vision insurance

RN Oversight

Joint Commission accredited

Job summary

BrightStar Care Charlotte is seeking a dedicated Home Care Manager to lead client care, scheduling, and billing activities. The role includes ensuring quality, compliance with HIPAA, and coordinating with RN oversight to deliver compassionate in-home services.

The ideal candidate will have 2+ years in a healthcare customer care leadership role, CPR certification, and strong MS Office skills. A Bachelor’s degree is preferred, and a valid driver’s license is required.

Qualifications

• CPR Certification (required)
• Bachelor’s degree preferred
• Minimum 2 years’ experience as Customer Care Manager in a healthcare office setting; knowledge of HIPAA and healthcare office regulations
• Excellent organization, planning, and project management skills.

Responsibilities

• Customer/client care – serves as the point of contact for client relations.
• Scheduling and care coverage – uses all tools to ensure proper processes and minimize overtime.
• Billing and coding management.
• Assist with intake of new clients and explain services.
• Assist in setting organization goals and performance improvement activities.
• Administer agency policies and procedures.
• Support Director of Nursing in assessing staff competency.

Skills

Flexibility

Time management

HIPAA knowledge

Customer service

Education

Bachelor’s degree

Tools

MS Office

Job description

BrightStar Care Charlotte is seeking a dedicated Home Care Manager to lead client care, scheduling, and billing activities. The role includes ensuring quality, compliance with HIPAA, and coordinating with RN oversight to deliver compassionate in-home services.

The ideal candidate will have 2+ years in a healthcare customer care leadership role, CPR certification, and strong MS Office skills. A Bachelor’s degree is preferred, and a valid driver’s license is required.