Client Care & Scheduling Manager

BrightStar Care of Locust Grove & McDonough; McDonough (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay w/ direct deposit

Paid Time-Off

Free Training

Performance bonus

Employee/Client referral bonus

We promote from within

Free continuing education

Nurse and Employee of the month with s

Joint Commission accreditation

Job summary

BrightStar Care of Locust Grove & McDonough is hiring a Customer Care Manager to coordinate client and staff needs in a fast-paced home care setting. You will oversee client relations, scheduling, intake, and compliance, while supporting the Director of Nursing and guiding field personnel.

We seek an organized communicator with at least two years of experience in customer management, knowledge of HIPAA, and proficiency in MS Office.

Qualifications

• MS Office proficiency required.
• HIPAA and healthcare office regulations knowledge beneficial.
• Excellent organization and planning skills.
• Ability to manage multiple priorities and time efficiently.

Responsibilities

• Manage customer care procedures and serve as main contact for client relations.
• Schedule staff to meet client care needs and ensure on-call readiness.
• Assist in intake of new clients and explain services.
• Support development of organization goals and performance improvement.
• Administer agency policies and procedures.
• Assist the Director of Nursing with staff competency assessments.
• Supervise and coach field personnel as directed.
• Provide data for reports and maintain records.
• Ensure maintenance of clinical records and compliance with laws.
• Ensure compliance with laws.

Skills

Customer service

Communication

Time management

Organization

Project management

Flexibility

Interpersonal skills

Education

High School Diploma

Tools

MS Office

Job description

BrightStar Care of Locust Grove & McDonough is hiring a Customer Care Manager to coordinate client and staff needs in a fast-paced home care setting. You will oversee client relations, scheduling, intake, and compliance, while supporting the Director of Nursing and guiding field personnel.

We seek an organized communicator with at least two years of experience in customer management, knowledge of HIPAA, and proficiency in MS Office.