Healthcare Customer Care Manager & Scheduler

BrightStar Care; Charlotte (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Medical insurance

Dental insurance

Vision insurance

RN Oversight

Joint Commission accreditation

Job summary

BrightStar Care Charlotte is seeking a dedicated Customer Care Manager/Scheduler to coordinate client care in a Charlotte, NC healthcare office. You will act as the primary contact for clients, schedule staff, and oversee billing and coding activities, while ensuring HIPAA compliance and high-quality service.

The role offers full-time hourly employment, flexible scheduling, weekly pay with direct deposit, and RN oversight. A Bachelor’s degree is preferred and MS Office proficiency is required.

Qualifications

• 2+ years of experience as Customer Care Manager or in healthcare customer service management.
• Strong organizational, planning, and project management skills.
• Proficient in using MS Office (Outlook, Word, Excel, PowerPoint).
• Flexibility and good time management skills are essential.

Responsibilities

• Manages customer care procedures and serves as the primary contact for client relations.
• Schedules staff to meet client care needs and minimizes non-billed overtime.
• Oversees billing and coding management.
• Assists with intake of new clients and informs potential clients of BrightStar services.

Skills

Customer care

Scheduling

HIPAA knowledge

MS Office proficiency

Education

Bachelor’s degree (preferred)

Tools

MS Office

Job description

BrightStar Care Charlotte is seeking a dedicated Customer Care Manager/Scheduler to coordinate client care in a Charlotte, NC healthcare office. You will act as the primary contact for clients, schedule staff, and oversee billing and coding activities, while ensuring HIPAA compliance and high-quality service.

The role offers full-time hourly employment, flexible scheduling, weekly pay with direct deposit, and RN oversight. A Bachelor’s degree is preferred and MS Office proficiency is required.