Healthcare Call Center Specialist – Billing & Support

Clinical Pathology Laboratories; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Appreciation

Job satisfaction

Career growth

Free lab services

Paid time off

Benefits package

401(k) match

Job summary

Clinical Pathology Laboratories, Inc. is a Great Place to Work certified employer located in Dallas, Texas. This full-time, 1st shift role offers the chance to join a team dedicated to patient service and laboratory excellence.

In This Role, You Will provide patients, clients, and the lab team with exceptional service over the phone, work in a call center, process billing claims, and champion safety, compliance, and quality control.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience in a call center or in the laboratory.
• Exceptional communication skills.
• Typing proficiency of at least 35 wpm, including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Call center experience

Laboratory knowledge

Typing 35 wpm

10-key proficiency

Exceptional communication

Education

High School Diploma or equivalent

Tools

Billing software

Job description

Clinical Pathology Laboratories, Inc. is a Great Place to Work certified employer located in Dallas, Texas. This full-time, 1st shift role offers the chance to join a team dedicated to patient service and laboratory excellence.

In This Role, You Will provide patients, clients, and the lab team with exceptional service over the phone, work in a call center, process billing claims, and champion safety, compliance, and quality control.