Healthcare Call Center Agent – Patient Support

Sonic Healthcare USA Inc.; Dallas (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Free lab services for dependents

Job summary

Clinical Pathology Laboratories, Inc. in Dallas is seeking a Customer Service Representative to deliver outstanding phone support to patients, clients, and the lab team.

You will work in a busy call center, handling billing questions and explaining charges while maintaining strict confidentiality of PHI and adherence to quality standards. The role is full-time, first shift, with 40 hours weekly and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a call center or laboratory environment.
• Exceptional communication skills and strong typing (35 wpm) with 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Communication skills

Typing 35 wpm

Call center experience

Education

High School Diploma or equivalent

Tools

10-key

Job description

Clinical Pathology Laboratories, Inc. in Dallas is seeking a Customer Service Representative to deliver outstanding phone support to patients, clients, and the lab team.

You will work in a busy call center, handling billing questions and explaining charges while maintaining strict confidentiality of PHI and adherence to quality standards. The role is full-time, first shift, with 40 hours weekly and a comprehensive benefits package.