Healthcare Call Center Specialist - Growth & Benefits

Sunrise Medical Laboratories; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free lab services

PTO & holidays

Medical/dental/vision

401(k) with match

Job summary

Clinical Pathology Laboratories, Inc. in Dallas is seeking a customer service professional to support patients, clients, and the lab team over the phone. You will work in a call center environment, process billing questions, and help callers understand charges.

This full-time, 1st shift role emphasizes confidentiality of Protected Health Information (PHI) and compliance with privacy and security standards. You'll join a supportive team, enjoy comprehensive benefits, PTO, holidays, and retirement

Qualifications

• High School Diploma or equivalent.
• 1 year of experience working in a call center or in the laboratory.
• Exceptional communication skills.
• Top notch typing proficiency (at least 35wpm), including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Skills

Call center experience

Typing 35 wpm

Communication skills

Fast-paced environment

Education

High School Diploma

Job description

Clinical Pathology Laboratories, Inc. in Dallas is seeking a customer service professional to support patients, clients, and the lab team over the phone. You will work in a call center environment, process billing questions, and help callers understand charges.

This full-time, 1st shift role emphasizes confidentiality of Protected Health Information (PHI) and compliance with privacy and security standards. You'll join a supportive team, enjoy comprehensive benefits, PTO, holidays, and retirement