Healthcare Call Center Patient Support Specialist

Sonic Anatomic Pathology; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free lab services for you and depend0s

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Work-life balance

Job summary

Clinical Pathology Laboratories, Inc. is hiring for a full-time, first-shift customer service role in the Dallas area. You will provide telephone-based support to patients, clients, and the lab team, handling billing questions and ensuring a smooth, compliant workflow.

The role requires a high school diploma, at least 1 year in a call center or lab setting, and strong typing (35 wpm with 10-key). Excellent communication and ability to thrive in a fast-paced environment are essential.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a call center or laboratory setting preferred.
• Exceptional communication skills required.
• Typing proficiency of at least 35 wpm, including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims and analyze accounts; explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Call center experience

Excellent communication

Typing 35 wpm

10-key

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Billing software

CRM system

Job description

Clinical Pathology Laboratories, Inc. is hiring for a full-time, first-shift customer service role in the Dallas area. You will provide telephone-based support to patients, clients, and the lab team, handling billing questions and ensuring a smooth, compliant workflow.

The role requires a high school diploma, at least 1 year in a call center or lab setting, and strong typing (35 wpm with 10-key). Excellent communication and ability to thrive in a fast-paced environment are essential.