Healthcare Call Center Associate

ProPivotal; Braintree (MA); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Temp-to-perm opportunity

Mostly remote after month

On-site team-building days

Paid training

Job summary

ProPivotal in Massachusetts is seeking a Healthcare Call Center Associate to support prescription approvals for insured patients. The role starts with processing inbound faxes and progresses to handling provider inquiries via phone in a call center environment.

Training occurs on-site with paid training during the first month, followed by a mostly remote work arrangement with monthly on-site team-building days.

Qualifications

• 6+ months of customer service experience in healthcare, pharmacy, or insurance-related roles.
• Strong verbal communication skills to interact professionally with healthcare providers.
• High attention to detail for verifying prescription and patient information accurately.
• Ability to attend on-site training just south of Boston, MA in Hingham, MA.

Responsibilities

• Review inbound faxes from healthcare providers regarding prescription coverage requests.
• Verify that all required information (provider details, patient data, medication dosage) is complete.
• Accurately enter prescription request details into the system for coverage determination.
• Handle inbound phone calls from providers to collect and verify prescription information (≈20 calls/day).
• Maintain professionalism and clear communication while assisting providers.
• Ensure accuracy by following structured processes and reviewing member information for discrepancies.

Skills

Customer service

Verbal communication

Attention to detail

Job description

The Healthcare Call Center Associate assists healthcare providers, including doctors, hospitals, and pharmacies, with prescription approvals for insured patients. The role starts with processing inbound faxes to verify prescription information and progresses to handling provider inquiries via phone in a call center environment.

Please Read: per the company policy, this role will only consider candidates currently living in Massachusetts

Why This Job Is Awesome

• Temp-to-perm opportunity for long-term career growth
• Supportive team environment despite being mostly remote
• Continuous learning in healthcare and insurance processes
• Work Arrangement: Mostly remote after the first month, with monthly on-site team-building days
• Paid Training: First month of training is on-site and fully paid
• Base pay for this role is $20.50/hour

Responsibilities

• Review inbound faxes from healthcare providers regarding prescription coverage requests
• Verify that all required information (e.g., provider details, patient data, medication dosage) is complete
• Accurately enter prescription request details into the system for coverage determination
• Handle inbound phone calls from providers to collect and verify prescription information (approximately 20 calls per day)
• Maintain professionalism and clear communication while assisting providers
• Ensure accuracy by following structured processes and reviewing member information for discrepancies

Qualifications

• 6+ months of customer service experience in healthcare, pharmacy, or insurance-related customer service roles
• Strong verbal communication skills to interact professionally with healthcare providers
• High attention to detail for verifying prescription and patient information accurately
• Ability to attend on-site training just south of Boston, MA in Hingham, MA