Healthcare Call Center Specialist

Thesis Pharmacy; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

Thesis Pharmacy is seeking a highly motivated Call Center Representative to join our team and be the first point of contact for patients and providers. You will handle calls with professionalism, document interactions, and assist with pharmacy processes in a fast-paced healthcare setting.

Role includes upselling vitamins and related products while maintaining accuracy and upholding our values of accountability, excellence, integrity, and teamwork.

Qualifications

• Excellent verbal communication in English; multilingual is a plus.
• Experience in call centers or healthcare settings preferred.
• Ability to manage high call volumes with accuracy.
• Familiarity with pharmacy terminology helpful but not required.

Responsibilities

• Answer and manage incoming phone calls with professionalism and empathy.
• Accurately document patient and provider interactions in pharmacy systems.
• Assess customer needs, provide solutions, and escalate complex issues.
• Explain pharmacy procedures and prescription statuses to callers.
• Coordinate with pharmacists, technicians, and operations for timely resolutions.
• Learn pharmacy-related terminology and services as needed.
• Upsell vitamins and related products when appropriate.
• Maintain organized data entry and call notes.
• Uphold Thesis’ core values: Accountability, Continuous Improvement, Excellence, Integrity, Quality, Leadership, Respect, and Teamwork.

Skills

Verbal communication

Call center systems

Healthcare experience

Bilingual preference

Tools

Pharmacy software

CRM software

Job description

Thesis Pharmacy is seeking a highly motivated Call Center Representative to join our team and be the first point of contact for patients and providers. You will handle calls with professionalism, document interactions, and assist with pharmacy processes in a fast-paced healthcare setting.

Role includes upselling vitamins and related products while maintaining accuracy and upholding our values of accountability, excellence, integrity, and teamwork.