Call Center Representative

Thesis Pharmacy; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

Thesis Pharmacy is seeking a highly motivated Call Center Representative to join our team and be the first point of contact for patients and providers. You will handle calls with professionalism, document interactions, and assist with pharmacy processes in a fast-paced healthcare setting.

Role includes upselling vitamins and related products while maintaining accuracy and upholding our values of accountability, excellence, integrity, and teamwork.

Qualifications

• Excellent verbal communication in English; multilingual is a plus.
• Experience in call centers or healthcare settings preferred.
• Ability to manage high call volumes with accuracy.
• Familiarity with pharmacy terminology helpful but not required.

Responsibilities

• Answer and manage incoming phone calls with professionalism and empathy.
• Accurately document patient and provider interactions in pharmacy systems.
• Assess customer needs, provide solutions, and escalate complex issues.
• Explain pharmacy procedures and prescription statuses to callers.
• Coordinate with pharmacists, technicians, and operations for timely resolutions.
• Learn pharmacy-related terminology and services as needed.
• Upsell vitamins and related products when appropriate.
• Maintain organized data entry and call notes.
• Uphold Thesis’ core values: Accountability, Continuous Improvement, Excellence, Integrity, Quality, Leadership, Respect, and Teamwork.

Skills

Verbal communication

Call center systems

Healthcare experience

Bilingual preference

Tools

Pharmacy software

CRM software

Job description

As the first point of contact for many of our patients and providers, you will play a vital role in ensuring a seamless, courteous, and informed customer service experience. This position demands strong communication skills, a commitment to accuracy, and a deep appreciation for delivering excellence in a healthcare environment.

Thesis Pharmacy is seeking a highly motivated and professional Call Center Representative to join our growing team.

This position is ideal for a motivated individual who thrives in a dynamic environment and is eager to contribute to the success of our team. If you are passionate about providing exceptional support and enhancing office efficiency, we encourage you to apply.

Key Responsibilities:

• Answer and manage incoming phone calls with professionalism and empathy, reflecting our company values.
• Accurately document patient and provider interactions in our pharmacy systems.
• Assess customer needs, provide solutions, and escalated complex issues when necessary.
• Clearly explain pharmacy procedures, prescription statuses, and relevant information to callers.
• Coordinate with internal teams (pharmacists, technicians, operations) to ensure timely resolutions.
• Demonstrate strong understanding—or a willingness to learn—pharmacy-related terminology and services.
• Upsell vitamins and related products during customer calls by identifying needs and recommending appropriate add-ons.
• Maintain a high level of organization and attention to detail in all data entry and call notes.
• Uphold and promote Thesis’ core values in every interaction: Accountability, Continuous Improvement, Excellence, Integrity, Quality, Leadership, Respect, and Teamwork.

Qualifications:

• Excellent verbal communication skills in English; bilingual or multilingual is a plus.
• Proficiency in using call center or pharmacy-related systems (training available).
• Prior experience in a call center, customer service, or healthcare setting preferred.
• Familiarity with pharmacy or medical terminology is helpful but not required.
• Ability to manage a high volume of calls while maintaining attention to detail.
• Strong organizational and problem-solving skills.
• Positive attitude and ability to work in a fast-paced, team-oriented environment.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Ability to Commute:

• 3033 W Parker Rd Ste. 100 Plano, TX 75023 (Required)

Ability to Relocate:

• 3033 W Parker Rd Ste. 100 Plano, TX 75023: Relocate before starting work (Required)

Is this position full-time or part-time?

This is a Full Time position.

Who will I work with?

You will work with pharmacists, technicians, operations team members, and patient care staff.

Hours

Mon-Fri: 9a.m.-6:30p.m.
Sat: 9a.m.-1p.m.
Sun: Closed