Healthcare Call Center Specialist

Providence; Mission Viejo (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Providence Call Center is hiring a Call Center Rep in Mission Viejo, CA. You will support the Call Center Team and internal departments, advocate for members, and help them navigate the managed care system.

This role involves handling inquiries across channels, data entry, and coordination of projects in a patient‑focused, respectful environment. Minimum two years of customer service experience plus basic Windows/Office skills are required.

Qualifications

• 2 years in a customer service environment.
• Basic MS Windows, Excel, Word, and Outlook experience.

Responsibilities

• Resolve customer inquiries through multiple channels.
• Enter data to maintain computer systems.
• Coordinate special projects and events.
• Advocate on behalf of members and assist internal departments.

Skills

Customer service

Tools

MS Windows

Excel

Word

Outlook

Job description

Providence Call Center is hiring a Call Center Rep in Mission Viejo, CA. You will support the Call Center Team and internal departments, advocate for members, and help them navigate the managed care system.

This role involves handling inquiries across channels, data entry, and coordination of projects in a patient‑focused, respectful environment. Minimum two years of customer service experience plus basic Windows/Office skills are required.