Member Care Call Center Specialist

Providence Health & Services; Mission Viejo (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, Vision Benefits

Life Insurance

Disability Insurance

Paid Time Off

Voluntary Benefits

Well-being Resources

Job summary

Providence Health & Services in Mission Viejo, CA is seeking a Call Center Representative to support the Call Center team and navigate the managed care system on behalf of members. You will resolve inquiries across multiple channels, perform data entry, and assist with special projects and events. Basic MS Windows, Excel, Word and Outlook skills required; at least two years in a customer service environment. Providence offers strong benefits and a culture focused on patient-centered care.

Qualifications

• 2 years customer service environment experience.
• Basic MS Windows, Excel, Word, and Outlook experience.

Responsibilities

• Resolve member inquiries across multiple channels.
• Navigate the managed care system on behalf of members.
• Data entry to maintain computer systems and records.
• Coordinate and support special projects and events.

Skills

Customer service experience

Tools

MS Windows

Excel

Word

Outlook

Job description

Providence Health & Services in Mission Viejo, CA is seeking a Call Center Representative to support the Call Center team and navigate the managed care system on behalf of members. You will resolve inquiries across multiple channels, perform data entry, and assist with special projects and events. Basic MS Windows, Excel, Word and Outlook skills required; at least two years in a customer service environment. Providence offers strong benefits and a culture focused on patient-centered care.